24 Hours from purchase if there is a severe illness or death please bring the animal back for a full refund or exchange. For sanitary reasons please bring back in a closed box and give us a text before coming to make sure we are at the farm. If any signs of illness develop always let us know right away so we can correct the situation and possibly save the animal. A lot of minor factors can contribute to issues including the stressful drive. Call us immediately at 281 800 HENS and as Michelle for help. Thank You.